We want all our customers to be happy with their purchases from Cotswold Outdoor. So, unless otherwise stated, all products offered are guaranteed against failure to provide reasonable wear owing to defective workmanship or materials, for a period of 12 months from the date of the original invoice. Plus, if the products were bought with an Explore More card, then this guarantee is extended to 24 months.
If you find a fault with any of our products, new or old, please contact us, in advance of sending your parcel.
Items should be returned in a clean and dry condition and be free from mud and dirt. We regret that we are unable to process items that do not meet with these criteria and we will return the items to you.
Please be aware that faulty goods may be returned to our suppliers for their technical assessment and therefore any refunds or may take up to 35 working days to process.
*This guarantee excludes fault caused by accident, neglect or misuse.